Return & Refund Policy

Return & Refund Policy

We offer a 14-day return period, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unused or unopened, with all tags intact

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Items returned without prior authorization will not be accepted.

How to Start a Return

To start your return, please contact us at:
📩 info@harry-london.com

If your return is approved, we will send you a return label and instructions on how and where to ship the package.

Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect.

If you have any questions regarding returns, feel free to contact us at:
📩 info@harrylondon.com

Damaged or Incorrect Items

Please inspect your order upon delivery. In rare cases, your item may arrive:

  • defective

  • damaged

  • incorrect

Contact us immediately at info@harrylondon.com and include clear photos as documentation.
Once verified, we will offer a free replacement or a full refund and will cover return shipping costs.

Exceptions & Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom-made or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Beauty, personal care, or hygiene products that have been opened or used

  • Sale items or gift cards

If you are unsure, please contact us before purchasing.

Exchanges

The fastest way to get the item you want is to return the item you have.
Once the return is processed, you can place a new order for the desired item.

EU 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with all returns, the item must be:

  • unused and unopened

  • with original tags and packaging

  • accompanied by proof of purchase

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may require additional processing time.

If more than 15 business days have passed since your return was approved, please contact us at:
📩 info@harrylondon.com

Return Address

All approved returns must be shipped to:

Harry London
71-75 Shelton Street
London, WC2H 9BH
United Kingdom